Introduction The rise of artificial intelligence AI is reshaping various industries and among the most transformative innovations is the AI-powered chatbot As companies strive to meet the demands of a ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

Meta is now allowing businesses to create ads that, when clicked, bring up a chatbot customers can speak with about common ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

Introduction In the fast-paced digital age e-commerce has become a cornerstone of global trade reshaping the way consumers interact with brands With competition growing fierce businesses are increasin ...

Ujet, an AI-powered cloud contact center startup, locked up a $76 million Series D led by Sapphire Ventures, with ...

Out of all the industries that will be disrupted by AI, customer service has been identified as one of the first. Here are ...

In today’s fast-paced business environment, the legal and customer service sectors are undergoing significant transformations ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...