Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Companies that were once reliant on call centers to address customer queries now have a variety of alternatives, from ...

The move marks a milestone for generative AI even as SEC Commissioner Gary Gensler warns of a future crisis in the making ...

Autotech startup CarDekho has partnered with Girnar AI Innovations Lab through its investment arm, Girnar Vision Fund (GVF) ...

The bot collected the Service Innovation and Improvement award, presented at the annual ceremony last week, and celebrates ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

How can businesses ensure automation enhances CX without sacrificing the personal touch customers deeply value?

Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

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T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

Allied Market Research published a report, titled, "Chatbot Market in BFSI by Component (Solution and Services), by Platform ...