Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

On Tuesday, the Commonwealth Bank of Australia (CBA) announced it would become the first Australian company to use Amazon Web ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...

With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

The Americans with Disabilities Act (ADA) has served a critical role in advancing accessible and equitable communications for ...

The global chatbot market size is anticipated to grow from USD 3.7 billion to USD 25.2 billion in 10 years. The market will experience rapid growth due to the rising demand for personalized customer ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

Ujet, an AI-powered cloud contact center startup, locked up a $76 million Series D led by Sapphire Ventures, with ...