Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.

Allied Market Research published a report, titled, "Chatbot Market in BFSI by Component (Solution and Services), by Platform ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

Ujet, an AI-powered cloud contact center startup, locked up a $76 million Series D led by Sapphire Ventures, with ...

We talked to the director of product AI at HubSpot to learn more about how small businesses are using AI and what impact it's ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

The IntentCX platform will dig through existing information, as well as real-time customer intent data, to power better customer service outcomes.

AI transforms banking by improving customer service, credit decisions, and fraud detection, creating a secure, efficient, and ...