Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

A March 2023 Market.us report projected the cloud computing market to reach $2.32 trillion by 2032, achieving a CAGR of 16% ...

The use of chatbots to sell stolen data demonstrates the difficulty the app has in preventing nefarious agents taking ...

HP Print AI promises to simplify the experience of setting up a printer and automatically optimize web pages for printing.

Ujet, an AI-powered cloud contact center startup, locked up a $76 million Series D led by Sapphire Ventures, with ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

Verint ® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more ...