Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

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T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

Allied Market Research published a report, titled, "Chatbot Market in BFSI by Component (Solution and Services), by Platform ...

New technologies are helping aging adults navigate complicated health care benefits, but it does come with some challenges.

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

T-Mobile has announced a partnership with OpenAI to develop IntentCX, an AI-driven way to handle customer service interactions. It's set to launch in 2025, but IntentCX is supposed to go beyond the ...

enabling easy creation of advanced LLM chatbots with seamless human agent handover. Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems ...

Tiledesk is the full-stack Open Source Live Chat with built-in Chatbots, written in Node.js and Angular. This repository is dedicated to the WebApp dashboard to manage Tiledesk: open-source ...

AI chatbots are an innovative customer support solution for businesses ... Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re ...

These conversational AI chatbots are just about everywhere, from Blinkit to Swiggy. If you have approached customer service over chat, it's probably been with an AI-powered virtual assistant. As we ...

That’s the magic of Shopify AI chatbots! These smart assistants are revolutionizing customer service and driving sales like never before. According to ServiceBell, chatbots can handle up to 30% of ...