Introduction The rise of artificial intelligence AI is reshaping various industries and among the most transformative innovations is the AI-powered chatbot As companies strive to meet the demands of a ...

Introduction In the fast-paced digital age e-commerce has become a cornerstone of global trade reshaping the way consumers interact with brands With competition growing fierce businesses are increasin ...

Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

New technologies are helping aging adults navigate complicated health care benefits, but it does come with some challenges.

Harry Swain, retail banking analyst, GlobalData discusses the success banks such as NatWest and Bank of America are enjoying ...

T-Mobile has announced a partnership with OpenAI to develop IntentCX, an AI-driven way to handle customer service interactions. It's set to launch in 2025, but IntentCX is supposed to go beyond the ...

making it a critical component for future customer service strategies. LLMs have significantly improved customer satisfaction by integrating intelligent chatbots into customer service operations.

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

The IntentCX platform will dig through existing information, as well as real-time customer intent data, to power better customer service outcomes.

Customer relationship management tools provider Salesforce on Tuesday launched an autonomous AI suite for businesses.