Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Introduction In an increasingly digital world AI chatbots have emerged as pivotal tools that enhance everyday interactions and streamline processes These intelligent systems serve as virtual assistant ...

Harry Swain, retail banking analyst, GlobalData discusses the success banks such as NatWest and Bank of America are enjoying ...

The AI chatbot sector is expected to climb to $20.81 billion by 2029. What's fueling this surge in chatbot intelligence, and how will it affect our everyday lives?

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

In today’s fast-paced business environment, the legal and customer service sectors are undergoing significant transformations ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

Telegram chatbots have allowed unauthorized access to Star Health customer data including test results and medical diagnoses.

T-Mobile and OpenAI will build a new customer service system powered by AI agents as part of a multi-year partnership ...

Artificial Intelligence (AI) is revolutionizing industries across the globe, and the automotive sector is no exception.

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.