J.D. Power released its 2024 North America Airport Satisfaction Study, which found that most travelers had a good experience despite record passenger volume and rising costs. Across several metrics, passengers noted the positives and negatives of airports,

International Airport’s ratings slid over the past year to rank near the bottom of the list in J.D. Power’s North America Airport Satisfaction Study for airports of its size.

Cleveland Hopkins International Airport ranks last in customer satisfaction when compared to similarly sized airports in North America, according to a new study from J.D. Power. The consumer data firm early Wednesday released the results of its 19th annual North American Airport Satisfaction Study.