Meta is now allowing businesses to create ads that, when clicked, bring up a chatbot customers can speak with about common ...

Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

How can businesses ensure automation enhances CX without sacrificing the personal touch customers deeply value?

Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

Residents will get help from a new and improved chatbot which has just launched on the Cornwall Council website. The chatbot ...

With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.

T-Mobile has partnered with OpenAI to integrate AI technology into its products and services. This collaboration aims to ...

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The global chatbot market in BFSI is experiencing growth due to several factors such as the surge in integration of chatbots with social media, increased awareness toward chatbots, and the rising ...

If you Google the contact number for some budget airlines you’ll be disappointed and – with Wizz Air – you could even end up ...

The IntentCX platform will dig through existing information, as well as real-time customer intent data, to power better customer service outcomes.