Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

The move marks a milestone for generative AI even as SEC Commissioner Gary Gensler warns of a future crisis in the making ...

Ujet, an AI-powered cloud contact center startup, locked up a $76 million Series D led by Sapphire Ventures, with ...

Out of all the industries that will be disrupted by AI, customer service has been identified as one of the first. Here are ...

Salesforce has long been a must-have tool for any business that looks to have their customer relationships managed as ...

In today’s fast-paced business environment, the legal and customer service sectors are undergoing significant transformations ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...