Meta is now allowing businesses to create ads that, when clicked, bring up a chatbot customers can speak with about common ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Introduction The rise of artificial intelligence AI is reshaping various industries and among the most transformative innovations is the AI-powered chatbot As companies strive to meet the demands of a ...

Introduction In the fast-paced digital age e-commerce has become a cornerstone of global trade reshaping the way consumers interact with brands With competition growing fierce businesses are increasin ...

Harry Swain, retail banking analyst, GlobalData discusses the success banks such as NatWest and Bank of America are enjoying ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

In today’s fast-paced business environment, the legal and customer service sectors are undergoing significant transformations ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

Telegram chatbots have allowed unauthorized access to Star Health customer data including test results and medical diagnoses.

T-Mobile and OpenAI will build a new customer service system powered by AI agents as part of a multi-year partnership ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.