Meta is now allowing businesses to create ads that, when clicked, bring up a chatbot customers can speak with about common ...

Introduction The rise of artificial intelligence AI is reshaping various industries and among the most transformative innovations is the AI-powered chatbot As companies strive to meet the demands of a ...

Introduction In the fast-paced digital age e-commerce has become a cornerstone of global trade reshaping the way consumers interact with brands With competition growing fierce businesses are increasin ...

Verint Open Platform Delivers AI-powered Insights to Business Leaders, Business Analysts and IT ORLANDO, Fla.--(BUSINESS WIRE)--ENGAGE 2024– Verint® (NASDAQ: VRNT), The CX Automation Company™, today ...

As Black Friday and Cyber Monday continue to break sales records, businesses must use every tool available to stand out in ...

Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

Allied Market Research published a report, titled, "Chatbot Market in BFSI by Component (Solution and Services), by Platform ...

New technologies are helping aging adults navigate complicated health care benefits, but it does come with some challenges.

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

T-Mobile has announced a partnership with OpenAI to develop IntentCX, an AI-driven way to handle customer service interactions. It's set to launch in 2025, but IntentCX is supposed to go beyond the ...

enabling easy creation of advanced LLM chatbots with seamless human agent handover. Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems ...