Verint Open Platform Delivers AI-powered Insights to Business Leaders, Business Analysts and IT ORLANDO, Fla.--(BUSINESS WIRE)--ENGAGE 2024– Verint® (NASDAQ: VRNT), The CX Automation Company™, today ...

As Black Friday and Cyber Monday continue to break sales records, businesses must use every tool available to stand out in ...

The "Call Center Artificial Intelligence Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2019-2029F" ...

Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Autotech startup CarDekho has partnered with Girnar AI Innovations Lab through its investment arm, Girnar Vision Fund (GVF) ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

Allied Market Research published a report, titled, "Chatbot Market in BFSI by Component (Solution and Services), by Platform ...

New technologies are helping aging adults navigate complicated health care benefits, but it does come with some challenges.

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

T-Mobile has announced a partnership with OpenAI to develop IntentCX, an AI-driven way to handle customer service interactions. It's set to launch in 2025, but IntentCX is supposed to go beyond the ...