Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Introduction In an increasingly digital world AI chatbots have emerged as pivotal tools that enhance everyday interactions and streamline processes These intelligent systems serve as virtual assistant ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

New technologies are helping aging adults navigate complicated health care benefits, but it does come with some challenges.

T-Mobile has announced a partnership with OpenAI to develop IntentCX, an AI-driven way to handle customer service interactions. It's set to launch in 2025, but IntentCX is supposed to go beyond the ...

making it a critical component for future customer service strategies. LLMs have significantly improved customer satisfaction by integrating intelligent chatbots into customer service operations.

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Based on my research, it is safe to say that with some notable exceptions, many business leaders are uncertain whether ...

The IntentCX platform will dig through existing information, as well as real-time customer intent data, to power better customer service outcomes.

Autotech startup CarDekho has partnered with Girnar AI Innovations Lab through its investment arm, Girnar Vision Fund (GVF) ...

IBEX Limited shows strong fundamentals and recent share buybacks, driving investor confidence. See why IBEX stock is ...

As businesses increasingly seek to enhance customer experiences, integrating artificial intelligence (AI) in feedback systems ...