Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

The move marks a milestone for generative AI even as SEC Commissioner Gary Gensler warns of a future crisis in the making ...

Ujet, an AI-powered cloud contact center startup, locked up a $76 million Series D led by Sapphire Ventures, with ...

Based on my research, it is safe to say that with some notable exceptions, many business leaders are uncertain whether ...

With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.

Introduction In an increasingly digital world AI chatbots have emerged as pivotal tools that enhance everyday interactions and streamline processes These intelligent systems serve as virtual assistant ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...

On Tuesday, the Commonwealth Bank of Australia (CBA) announced it would become the first Australian company to use Amazon Web ...

The global chatbot market size is anticipated to grow from USD 3.7 billion to USD 25.2 billion in 10 years. The market will experience rapid growth due to the rising demand for personalized customer ...