Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

A March 2023 Market.us report projected the cloud computing market to reach $2.32 trillion by 2032, achieving a CAGR of 16% ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

HP Print AI promises to simplify the experience of setting up a printer and automatically optimize web pages for printing.

Stolen customer data, including medical reports from India’s biggest health insurer, Star Health, is publicly accessible via ...

The use of chatbots to sell stolen data demonstrates the difficulty the app has in preventing nefarious agents taking ...

Telegram chatbots have allowed unauthorized access to Star Health customer data including test results and medical diagnoses.

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...

The Verint Data Hub unifies behavioral data across all customer touchpoints across the enterprise and, as such, is a "gold ...