As you navigate the exciting world of GenAI, remember that the goal isn't just to implement the latest technology.

Bing AI Chat, powered by Microsoft's advanced AI technology, has emerged as a versatile and powerful tool for businesses ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

Using AI, you can streamline operational tasks and help employees be more productive and successful, especially when they’re ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

HP Print AI promises to simplify the experience of setting up a printer and automatically optimize web pages for printing.

Ujet, an AI-powered cloud contact center startup, locked up a $76 million Series D led by Sapphire Ventures, with ...

The use of chatbots to sell stolen data demonstrates the difficulty the app has in preventing nefarious agents taking ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

Verint ® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more ...