Today’s AI tools are being taught how to interact with customers in more personal ways, and "get to know" them in order to ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Introduction In an increasingly digital world AI chatbots have emerged as pivotal tools that enhance everyday interactions and streamline processes These intelligent systems serve as virtual assistant ...

Harry Swain, retail banking analyst, GlobalData discusses the success banks such as NatWest and Bank of America are enjoying ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

New technologies are helping aging adults navigate complicated health care benefits, but it does come with some challenges.

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

T-Mobile has partnered with OpenAI to integrate AI technology into its products and services. This collaboration aims to ...

Artificial Intelligence (AI) is revolutionizing industries across the globe, and the automotive sector is no exception.

The global chatbot market size is anticipated to grow from USD 3.7 billion to USD 25.2 billion in 10 years. The market will experience rapid growth due to the rising demand for personalized customer ...

As artificial intelligence becomes more widespread in the workplace, here’s how the technology can give businesses an edge ...