The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Introduction In an increasingly digital world AI chatbots have emerged as pivotal tools that enhance everyday interactions and streamline processes These intelligent systems serve as virtual assistant ...

Harry Swain, retail banking analyst, GlobalData discusses the success banks such as NatWest and Bank of America are enjoying ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

In today’s fast-paced business environment, the legal and customer service sectors are undergoing significant transformations ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

Telegram chatbots have allowed unauthorized access to Star Health customer data including test results and medical diagnoses.

T-Mobile and OpenAI will build a new customer service system powered by AI agents as part of a multi-year partnership ...

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services.

Artificial Intelligence (AI) is revolutionizing industries across the globe, and the automotive sector is no exception.

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

T-Mobile has partnered with OpenAI to integrate AI technology into its products and services. This collaboration aims to ...